Frequently Asked Questions
You have questions & concerns about us and our service below are some answers for you . If you don't see your question below drop us a line at email@example.com and we would be more then happy to answer your questions.
Can you cancel my order?
To cancel an order, you must let us know within 12 hours of when the order was placed. We will do our best to cancel any orders after this period but once production begins we can no longer cancel the order.
How do I register for an account?
What will appear on my billing statement?
"Bong Rips" will appear on your statement. We are unable to change this and apologize for any inconvenience this may cause.
My package says delivered but I can't find it.
if your tracking information shows that your package was delivered, but you can't find it, follow these steps.
- Verify the shipping address.
- Look for a notice of attempted delivery around your door, mailbox, or typical delivery area.
- Look around the delivery location for your package.
- See if someone else accepted the delivery (a neighbour, roommate, etc.).
Contact the shipping carrier to help locate your package . If all else fails drop us a line and we will be more then happy to help you .
What currency are prices listed in?
All prices are listed in Canadian currency (CAD).
Why is my package taking so long?
COVID-19 Update: Our fulfillment centers are working as quickly as possible to ensure the safe arrival of your pieces, however unexpected delays in processing or shipping may occur. We appreciate your patience and hopes everyone stays safe.
How can I track my package?
After your package is finished processing, shipping currier will pick up your package. You will receive a tracking number via the email you provided at checkout, which you can use to track your package.
Please be aware that it may take 24 hours after the tracking number is received for the link to go live.
I recently placed an order and my tracking number is not being found by tracking website?
The tracking number will not be valid until the shipping currier picks up the package, and they scan in the package to their system. Check back again a few hours later (tracking should appear within 12 hours of you receiving your tracking confirmation e-mail).
If it has been over 48 hours since you received your tracking e-mail, and your tracking link is still not valid, please send us an email.
How do I contact you?
Send an email to firstname.lastname@example.org.
SMS (613) 439 - 1724.
Do you accept Paypal?
Unfortunately we do not accept Paypal due to their restrictions on tobacco, glass pipes and functional glass art. There are no exceptions to this, as Paypal has restrictions on all smoking products and accessories. Sorry 'bout the inconvenience.
We also do not accept pre-paid Visa gift cards (the ones without a CVV authorization code).
What payments do you accept?
We currently accept Visa, Visa Debit, MasterCard, MasterCard Debit & American Express.
What countries do you ship to?
Currently we ship to: Canada & USA
Do you ship to P.O. boxes?
Yes we can ship to PO boxes.